Terms of Service

1. This website is operated by Jillianne Jöns, ceramic artist. If you are not satisfied with your purchase for any reason, please contact us and we’ll be happy to discuss options.

2. When you place an order with us you will receive an email from us to say we have received it. This doesn’t mean that we have accepted your order. You will not receive acceptance of your order until you receive an email to say your order has been dispatched: this is when our contract with you begins. This contract refers only to items whose dispatch we have confirmed. If you are waiting for other items, their contract will begin upon their dispatch.

3. Please note we do not offer refunds on ceramic work. If you would like more information or photos/videos of a piece before placing an order please contact us and our team will be happy to oblige.

4. If you place an order for delivery outside the US, you might have to pay import tax or duties when it reaches its destination. You will be responsible for payment of any such duties or taxes. Unfortunately we have no control over these charges, and we do not know how much they will be. It is best to contact your local customs office for this information before placing an order. It is up to you to make sure you comply with the laws and regulations of the country you are dispatching the items too. We will not be liable for any breach by you of such laws.

5. The law requires that some of our communications with you has to be in writing. The best way to do this is via email. Placing an order with us means that you agree to us emailing you. However we will never sell or pass on your personal details. 

6. The information we collect on our website is used only to fill your orders and to send an occasional opt-out newsletter. We will not share your information in any way with any other companies or individuals.