Shipping & Returns
SHIPPING
All Vespertine items are built-to-order by the artist and are expected to take two weeks for production before being shipped.
PACKAGING
All orders are packaged with care, ready to gift or keep for yourself!
REFUNDS/EXCHANGES
Note that we are currently unable to accept returns or refunds on items unless they arrive damaged.
Please understand that we no longer have control over an item once it has left our hands, but we will do our best to accommodate you if an item is lost or damaged. If an item arrives damaged, please take a photo of the damage, including the outer and inner packaging, and immediately email us at info@vespertine.shop.
We will exchange damaged items or refund your money in full, less the cost of shipping, once the item has been returned to me in its original condition. Note that return shipping will be the responsibility of the buyer and delivery confirmation must be included with the return shipment.
If you are not satisfied with your purchase for any reason, please contact us within 3 days of receiving an item and we’ll be happy to discuss options.